Terms & Conditions
Legal terms governing our services and client relationships
Welcome to Dark Coast Solutions. By engaging our services, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding with any project or service agreement.
Last Updated: December 2, 2025
By accessing our website, engaging our services, or entering into a service agreement with Dark Coast Solutions, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, along with our Privacy Policy.
If you do not agree with any part of these terms, you must not use our services or website. We reserve the right to modify these terms at any time, and continued use of our services constitutes acceptance of any changes.
Dark Coast Solutions provides professional digital services including, but not limited to:
Specific services, deliverables, timelines, and pricing will be outlined in individual project proposals or service agreements. We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice to active clients.
Each project begins with a clearly defined scope of work outlined in a proposal or statement of work. This document specifies deliverables, timelines, milestones, and any limitations or exclusions.
Revisions: Most projects include a specified number of revision rounds (typically 2-3 rounds). Additional revisions beyond the agreed scope may incur extra charges at our standard hourly rate or as mutually agreed.
Scope Changes: Any requests that fall outside the original project scope will be considered additional work and may require a change order with adjusted pricing and timelines.
We encourage clear communication throughout the project to ensure alignment and minimize scope creep. All scope changes must be approved in writing by both parties before work commences.
Payment Terms: Unless otherwise specified, projects require a 50-100% deposit before work begins, with the remaining balance due upon project completion or according to milestone schedules outlined in the project agreement.
Payment Methods: We accept payment via bank transfer, credit card or other methods as agreed. Payment processing fees may apply depending on the method chosen.
Late Payments: Invoices are due within 14 days of issuance unless otherwise specified. Late payments may incur a fee of 1.5% per month (18% annually) or the maximum allowed by law. We reserve the right to suspend work or services for accounts with overdue balances.
Refunds: Deposits are non-refundable once work has commenced. In the event of project cancellation, clients are responsible for payment of all work completed to date at our standard rates.
All prices are quoted in USD unless otherwise specified and exclude applicable taxes, which will be added to invoices as required by law.
Project timelines and milestones will be established in the project proposal or statement of work. We strive to meet all agreed deadlines and will communicate proactively if any delays are anticipated.
Timeline Dependencies: Project timelines are contingent upon timely receipt of required materials, content, feedback, and approvals from the client. Delays in client deliverables may result in adjusted project timelines.
Delivery: Completed work will be delivered via agreed methods (email, cloud storage, staging server, etc.). Final files and access will be provided upon receipt of final payment unless otherwise arranged.
While we make every effort to adhere to timelines, Dark Coast Solutions is not liable for delays caused by circumstances beyond our reasonable control, including but not limited to technical failures, third-party service disruptions, or force majeure events.
Successful project completion requires active client participation. Clients are responsible for:
Failure to fulfill these responsibilities may result in project delays, additional costs, or inability to complete the project as originally scoped. Dark Coast Solutions is not responsible for delays or issues arising from client-side deficiencies.
Client Content: Clients retain all rights to content, materials, trademarks, and intellectual property they provide. By providing materials, clients grant Dark Coast Solutions a license to use, reproduce, and modify such materials solely for the purpose of completing the agreed services.
Third-Party Assets: Clients are responsible for ensuring they have proper rights and licenses for any third-party content, images, fonts, or software they request be incorporated into their project. Dark Coast Solutions is not liable for any copyright or licensing violations arising from client-provided materials.
Our Work Product: Upon full payment, clients receive ownership of the final deliverables as specified in the project agreement. However, Dark Coast Solutions retains rights to any pre-existing intellectual property, code libraries, frameworks, tools, and methodologies used in creating the deliverables.
We reserve the right to showcase completed projects in our portfolio, case studies, and marketing materials unless a non-disclosure agreement specifies otherwise.
Ownership Transfer: Upon receipt of final payment, clients receive full ownership of custom-developed website code, design files, and content created specifically for their project, subject to the intellectual property provisions outlined above.
Third-Party Components: Websites may incorporate third-party themes, plugins, libraries, or frameworks that are subject to their own licenses (e.g., open-source licenses, commercial licenses). Clients are responsible for maintaining compliance with these licenses.
Hosting & Domain: Unless explicitly included in the service agreement, clients are responsible for obtaining and maintaining their own hosting and domain registration. We can provide recommendations and assistance but are not responsible for hosting-related issues unless we are the contracted hosting provider.
Clients may not resell, redistribute, or claim authorship of work created by Dark Coast Solutions. Any reuse of our work for purposes beyond the original project scope requires written permission.
Quality Assurance: We warrant that services will be performed in a professional and workmanlike manner consistent with industry standards. We test all deliverables across common browsers and devices as specified in the project scope.
Bug Fixes: We provide a warranty period (typically 30 days from project completion) during which we will fix any bugs or errors in our work at no additional charge, provided the issue is reported promptly and the website has not been modified by the client or third parties.
Disclaimer: Except as expressly stated, all services and deliverables are provided “as is” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that websites will be error-free, uninterrupted, secure from all threats, or compatible with all future browser versions, devices, or technologies. We are not responsible for issues arising from third-party services, hosting providers, or client modifications.
SEO & Marketing: While we employ best practices, we cannot guarantee specific search engine rankings, traffic levels, conversion rates, or business outcomes. Digital marketing results depend on numerous factors beyond our control.
To the maximum extent permitted by law, Dark Coast Solutions’ total liability for any claims arising from or related to our services shall not exceed the total amount paid by the client for the specific project or service giving rise to the claim.
In no event shall Dark Coast Solutions be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, whether based on contract, tort, negligence, strict liability, or otherwise, even if advised of the possibility of such damages.
We are not liable for:
Some jurisdictions do not allow limitation of liability for certain damages, so some of these limitations may not apply to you. In such cases, our liability shall be limited to the greatest extent permitted by applicable law.
Client Termination: Clients may terminate a project at any time by providing written notice. Upon termination, the client is responsible for payment of all work completed to date, calculated at our standard hourly rates or as a percentage of the total project fee, whichever is greater. Deposits are non-refundable.
Our Termination Rights: We reserve the right to terminate a project if:
Upon termination by either party, we will provide all completed work to date in a reasonable format. Incomplete work, working files, or proprietary tools may be withheld until final payment is received.
Abandoned Projects: If a client fails to respond to communications for 90 days, the project will be considered abandoned. We reserve the right to close the project and retain all payments made. Any work completed will be made available for an additional fee if the client returns.
Post-Launch Support: Unless otherwise specified, our services include a brief post-launch support period (typically 30 days or as stated in agreement) for bug fixes and minor adjustments related to the original scope of work.
Ongoing Maintenance: Ongoing website maintenance, updates, content changes, and technical support beyond the initial support period are available through separate maintenance agreements or on an hourly basis at our standard rates.
Emergency Support: Emergency support outside of business hours may be available at premium rates, subject to availability and prior arrangement.
Maintenance services may include:
Clients are encouraged to maintain regular backups and keep all software up to date. We are not responsible for issues arising from lack of maintenance or outdated software unless we are the contracted maintenance provider.
Dark Coast Solutions reserves the right to modify our service offerings, pricing, and terms at any time. Changes will not affect projects already under contract unless mutually agreed upon in writing.
For ongoing service agreements (maintenance, hosting, subscriptions), we will provide at least 30 days’ notice of any pricing changes. Clients may choose to terminate the service agreement if they do not agree to the new pricing.
We may discontinue certain services with reasonable notice to affected clients. In such cases, we will work with clients to provide alternative solutions or facilitate transition to other providers.
Updated Terms & Conditions will be posted on our website with a revised “Last Updated” date. Continued use of our services after changes constitutes acceptance of the modified terms.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Dark Coast Solutions is registered, without regard to its conflict of law provisions.
Any disputes arising from or relating to these terms or our services shall be resolved through good faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, or through the courts of competent jurisdiction in our registered location.
Each party agrees to waive any right to a jury trial in any proceeding arising out of or related to these terms or our services.
If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.
If you have any questions, concerns, or disputes regarding these Terms & Conditions or our services, please contact us:
We strive to respond to all inquiries within 1-2 business days. For urgent matters, please indicate “URGENT” in your subject line.
Your Trust Matters
These terms are designed to protect both parties and ensure successful project outcomes. We believe in transparent, professional relationships built on mutual respect and clear communication.
By engaging our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions in their entirety.